Error diagnostics

If you have any questions or problems, please do not hesitate to contact us! The following points may already be of some help:

  • Some problems resolve themselves when you just clear the browser cache. You can do this by using the key combination “ctrl+F5.”
  • You can also look up tips and tricks in the Guidants newsletter and the support area.
  • Are you using the latest browser version? Guidants performs best with Google Chrome.
  • In general, besides Chrome, Guidants is supported by Internet Explorer (IE9 or higher), Safari and Firefox.
  • Other browsers are not tested by us and could possibly lead to problems.
  • Maybe your problem is also of interest to other users? If so, please describe it on the support desktop. There, you can also receive support from other, more experienced users.
  • If you have a unique problem which is perhaps not of interest to other users or in the event that they should not read about your problem, please use this feedback form.

Go to error diagnostics

Do you have a question about trading with Flatex, or ViTrade via Guidants?

The trading opportunity with these brokers is offered by Guidants Trading GmbH. Therefore, please contact us exclusively via email at if you have any questions.